Cookie & Privacy Policy

Last Updated: 13th Decemeber 2025

At CHSP Ltd (Connikie Health & Safety Partnership), we are committed to protecting your privacy and ensuring your personal data is handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us or use our website.

What Information We Collect About You

We collect and process personal data about you when you interact with us and use our services. The personal data we process may include, but is not limited to:

Your name
Your work or home address, email address, and/or phone number
Your job title and company name
Your areas of business interest
Your username and password (if you create an account)
Information related to the browser or device you use to access our website
Internet browser type and operating system
IP address and location data
Pages you visit on our website and how you interact with them
Any other information you provide to us when you contact us or use our services

Legal Basis for Processing Your Personal Data

We process your personal data on the following legal bases under UK GDPR:

Consent – Where you have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to marketing communications).

Contract – Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., delivering health and safety consultancy services you have requested).

Legal Obligation – Where we need to comply with legal or regulatory obligations (e.g., health and safety regulations, tax and accounting requirements).

Legitimate Interests – Where processing is necessary for our legitimate business interests (e.g., improving our services, protecting our business from fraud, managing customer relationships), provided this does not override your fundamental rights and freedoms.

Our legitimate interests include operating our business in a customer-focused, efficient, and sustainable manner, in accordance with all applicable legal and regulatory requirements.

What We Use Your Information For

We may store and use your personal information for the following purposes:

To manage your project and process orders – including delivering risk assessments, accreditation support, health and safety audits, and other consultancy services.
To communicate with you – Responding to your enquiries, providing quotes, sending appointment confirmations, and keeping you informed about your projects.
To personalise our services – Tailoring our communications, website content, and services to meet your specific needs and preferences.
To improve our products and services, we analyse how our website and services are used to develop new offerings and enhance existing ones.
To monitor and improve our website – Checking, improving, and protecting our website, content, and online services in accordance with our legitimate interests.
To comply with legal requirements – Meeting our obligations under health and safety legislation, tax law, and other regulatory requirements.
For marketing purposes – Sending you information about products and services which may be of interest to you or your business (with your consent or where we have a legitimate interest).

Sharing Your Personal Information

CHSP will not share your information with third parties for their own marketing purposes.

We may share your personal data with the following third parties only where necessary to provide our services or comply with legal obligations:

Professional advisors – Including our auditors, external legal advisors, and financial consultants.
Service providers and suppliers – Such as IT service providers, cloud storage providers, and business partners who help us deliver our services. These third parties are required to process your personal data only in accordance with our instructions and this Privacy Policy.
Marketing and communications agencies – Where they have agreed to process your personal data in line with this Privacy Policy and applicable data protection laws.
Market research companies – To help us understand customer needs and improve our services.
Search engines and web analytics providers – Such as Google Analytics, to monitor and analyse website usage.
Legal and regulatory authorities – Where required by law, such as HMRC, the Health and Safety Executive (HSE), or law enforcement agencies.

All third parties we work with are required to respect the security of your personal data and treat it in accordance with UK data protection laws.

International Data Transfers

Keeping information about you secure is very important to us, so we store and process your personal information in accordance with the high standards required under UK data protection legislation (UK GDPR and Data Protection Act 2018).

The personal data that we collect from you is primarily stored and processed within the United Kingdom. However, it may occasionally be transferred to and stored outside the United Kingdom, for example, if one of our service providers operates internationally.

Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO)
Adequacy decisions – Where the recipient country has been deemed to provide adequate data protection by the UK Government or European Commission

For more information about how your personal information is protected when transferred internationally, please contact us using the details below.

Using Your Personal Data for Marketing

We may send you information about our products and services which may be of interest to you or your business, including:

Health and safety consultancy services
Risk assessment and accreditation support
Training courses and webinars
Industry news and updates
Special offers and promotions

You have the right to opt out at any time. If you no longer wish to receive marketing communications from us, you can:

Click the ‘unsubscribe’ link at the bottom of any marketing email we send you
Email us at: info@chsponline.co.uk
Call us on: 07908 174408

Please note: If you opt out of marketing communications, you may not hear about products, services, or updates that could be of interest to you. However, we will still contact you about services you have requested or contractual matters related to your account.

Your Data Protection Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:

Right to Access – You have the right to request copies of your personal data. We may charge a small fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure – You have the right to request that we erase your personal data, under certain conditions (e.g., where it is no longer necessary for the purposes for which it was collected).

Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions (e.g., while we verify the accuracy of the data).

Right to Object to Processing – You have the right to object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party), and you feel it impacts your fundamental rights and freedoms.

Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Right to Withdraw Consent – Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

To exercise any of these rights, please contact us at:

Email: info@chsponline.co.uk
Phone: 07908 174408

We will respond to your request within one month. In some cases, such as complex requests, we may need up to two additional months, in which case we will inform you and explain the reason for the delay.

How to Make a Complaint

You have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data.

Contact the ICO:

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first if you have any issues.

How Long We Keep Your Personal Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorised use or disclosure
The purposes for which we process your personal data and whether we can achieve those purposes through other means
Applicable legal, regulatory, tax, accounting, or other retention requirements

Typical retention periods include:

Client project data – Retained for the duration of the project plus 6 years (in line with UK tax and business record requirements)
Marketing data – Retained until you opt out or for 2 years after your last interaction with us, whichever comes first
Website analytics data – Retained for 26 months (in line with Google Analytics default settings)
CCTV and security footage – Retained for 30 days (if applicable)

After the retention period expires, we will securely delete or anonymise your personal data.

Keeping Your Information Secure

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

Secure encrypted connections (SSL/TLS) for data transmission
Password protection and access controls for our systems
Regular security updates and patches
Staff training on data protection and confidentiality
Secure storage and backup of electronic records
Secure disposal of paper records containing personal data

While we take all reasonable steps to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always notify you and the ICO of any data breach where legally required to do so.

Other Websites

Our website may contain links to other websites, including those of our partners, suppliers, and industry bodies. This Privacy Policy only applies to our website (chsponline.co.uk).

When you click on links to other websites, you should read their own privacy policies to understand how they collect, use, and protect your personal data. We are not responsible for the privacy practices of other websites.

Cookies

What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to the website owner.

How We Use Cookies

We use cookies to:

Remember your preferences and settings
Understand how you use our website
Improve your browsing experience
Analyse website traffic and performance

Types of Cookies We Use

We use the following types of cookies on our website:

Strictly Necessary Cookies
These cookies are essential for you to browse our website and use its features, such as accessing secure areas. Without these cookies, services you have requested (such as submitting contact forms) cannot be provided.

Performance Cookies
These cookies collect information about how visitors use our website, such as which pages visitors go to most often and whether they receive error messages. These cookies don’t collect information that identifies individual visitors. All information collected is aggregated and anonymous. We use this information to improve how our website works.

Functionality Cookies
These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Targeting/Marketing Cookies
These cookies are used to deliver content and advertising more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times you see an advertisement. They also help us measure the effectiveness of our marketing campaigns. These cookies are usually placed by third-party advertising networks with the website operator’s permission.

Google Analytics

We use Google Analytics to analyse how visitors use our website. Google Analytics uses cookies to collect information such as:

How often users visit our site
What pages they visit when they do so
What other sites they used prior to coming to our site

We use the information from Google Analytics to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

For more information about Google Analytics:
Visit: https://support.google.com/analytics/answer/6004245

To opt out of Google Analytics tracking:
Visit: https://tools.google.com/dlpage/gaoptout

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

To manage cookies in your browser:

Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Privacy, search, and services → Cookies and site permissions

For more information about cookies:
Visit: www.allaboutcookies.org

Please note: If you delete or block cookies, some features of our website may not function properly, and you may have to manually adjust your preferences every time you visit our site.

Changes to This Privacy Policy

We keep our Privacy Policy under regular review and will update it as required to reflect changes in our practices, technology, legal requirements, and other factors.

Any changes we make to our Privacy Policy in the future will be posted on this page. Where appropriate, we will notify you by email or through a prominent notice on our website.

This Privacy Policy was last updated on: 13th December 2025

How to Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your data protection rights, please contact us:

CHSP Ltd
Email: info@chsponline.co.uk
Phone: 07908 174408

Data Protection Contact:
If you have questions specifically about how we handle your personal data or wish to make a data subject request, please contact our Data Protection Officer at: info@chsponline.co.uk